Refunds, Returns, & Exchanges
To maintain hygiene, quality, and authenticity standards, all sales are final unless your item arrives damaged or defective.
If your jewelry arrives damaged:
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You must notify us within 7 calendar days of delivery via email at support@klyras.com.
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Include your order number, a photo of the item, and a brief description of the issue.
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Upon verification, we may issue a replacement, repair, or store credit at our discretion.
To qualify:
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The item must be unworn, unused, and in its original packaging.
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Shipping costs are non-refundable.
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Klyras reserves the right to deny any claim that does not meet these conditions.
We do not accept returns or exchanges for:
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Change of mind or sizing errors
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Items marked as “final sale”
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Gift cards or promotional products
Order Cancellations:
If a customer cancels an order after 24 hours of purchase, a 25% restocking fee will be deducted from the refund amount. This covers processing, packaging, and inventory allocation costs.
This policy ensures fair handling while maintaining our commitment to hygiene, craftsmanship, and customer satisfaction.
